My local Toyota dealership has engaged in unsanctioned hostage torture methods.
They shamelessly lure you in by giving "appointments" creating the illusion that there is an "order" or "queu".
You waltz in with outlined expectations (oil change) only to be coerced to agree to monetary humilation. You passively cooperate thinking they will expedite the suffering only to be held hostage for 2.5 hours!
And when you are near the breaking point they send in the closers. Two strangers without lives of their own who discuss in outdoor voices their recent medical histories and also their pet’s recent medical procedures.
Once they have you completely broken down, then they lead you to
slaughter the checkout desk where you feebly write a check for $350, without so much as a whimper.